YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations is an integral part of safely and successfully getting passengers and bags to their flights on time.

Position overview

Reporting to the Director, Terminal Operations and Facilitation, the Manager, Commercial Services (Parking and Ground Transportation (PGT)) ensures that parking and ground transportation programs and operations are properly planned, resourced, and ready for successful delivery. If you are an independent, self-starter with the demonstrated ability to think creatively, solve complex problems, and develop creative solutions in support of real time operations and the execution stage of construction projects, we have an opportunity for you.

Key responsibilities include:

• Plan, oversee and monitor the day-to-day operations of the Airport’s PGT services, focusing on safety and operational excellence

• Create operational plans for peak periods, irregular operations, major construction impacts and introduction of new services and technologies

• Manage several large service contracts for operating the Airport’s parking and curbside services.• Develop and maintain an audit plan for the authorities parking program to ensure necessary controls are in place and adhered to by staff

• Contribute to the development of the strategic plan both in the long and short-term allowing the department to meet its goals related to operational efficiency and innovation, customer experience and revenue generation

• Work with engineering and project management leads, provides business owner input and expertise in the design and planning of new PGT facilities

Key qualifications include:

• At least five years of recent, related operational decision-making experience, including three years of leadership experience, supplemented by a post-secondary degree, preferably in Business or Operations Management; or an equivalent combination of training and experience

• Developing, managing, monitoring, and reporting on SOPs, service contracts and program KPIs• Demonstrated experience managing an operational expense budget, forecasting expenses and providing variance explanations

• Leading a team of professionals which includes hiring; coaching; training; monitoring work efforts and performance; supporting developmental activities; conducting formal evaluations and applying appropriate discipline

• Participating in, or overseeing, special projects and other assignments

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.As part of our recruitment process, short-listed candidates may be required to participate in a leadership assessment.

Salary Range: $100,640 to $144,670 per annum, based on a 37.5 hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Whatever your background and wherever you’re from, you belong at YVR. We want to make sure you truly belong and help you reach your full potential. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.

Join us on this journey as we continue to transform our airport to better serve our communities.

Reference no.: 24-126

To apply: Visit https://careers.yvr.ca/