Job Code 23-157

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations an integral part to the success of the airport system, as a key role in facilitating safe and efficient and predictable movement of aircraft and all customers that those aircraft serve. Roles in Airport Operations are exciting and dynamic and require a strong team approach – which is key to everything we do.

Position overview 

Are you experienced in airport operations, and do you have a penchant for data analytics and change management? We have opportunities for a full-time, permanent and a full-time, term (to August 2024) Operations Program Specialist to analyze statistics on operational performance, and to develop, monitor and implement new processes for day-of operations.

Key responsibilities include:

  • Building and maintaining relationships, both internally and with contracted partners for the Integrated Operations Centre (IOC)
  • Acting as the Operations’ technical lead for project consultation, including attending project planning meetings and implementing change management with the IOC
  • Analyzing and compiling statistics on operational performance including calls, queue time and airport-wide incidents
  • Providing project management expertise – from building the project plan through to implementation
  • Coordinating training for new hires in the IOC
  • Responding to the Emergency Operations Centre (EOC) and assisting with airport, aircraft and weather-related incidents and emergencies

Key qualifications include:

  • At least five years’ extensive experience working in a major international airport with experience working in an airport operations centre, supplemented by a minimum of a two-year post-secondary certificate or diploma in Aviation Management, Business, Operations or Logistics; or an equivalent combination of training and experience
  • Strong analytical and decision-making skills, with an ability to formulate decisions without established guidelines
  • Excellent communication, relationship management, interpersonal and negotiation skills
  • Professional facilitation, presentation and writing skills
  • Well-developed organizational and project management skills

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