These new guides from the Canadian Transportation Agency outline the various rights and responsibilities that transportation service providers and people with disabilities have. This includes an explanation of the complaints process for anyone who has concerns about barriers in the federal transportation network.
A core mandate of the Canadian Transportation Agency (CTA) is to protect this right. Under Part V of the Canada Transportation Act, transportation service providers are required to ensure, up to the point of undue hardship, that barriers to persons with disabilities are removed, so those persons have equal access to the federal transportation network. The CTA’s roles are to make accessibility-related regulations and resolve accessibility-related disputes between travellers with disabilities and transportation service providers.
