Learn about customer service as it relates to people from a wide range of backgrounds, abilities, and ages.
In this online course, students learn to understand appropriate inclusive service and its importance in the customer experience. Key topics include:
- The origin of stereotypes and how to avoid them through empathy and sensitivity
- Identification and awareness of diversity in the community
- Recognition of customer groups that may have specialized needs, including but not limited to:
- Different generations (e.g. boomers, Gen X, millennials, etc.)
- Persons with disabilities
- LGBTQ/2S people
- Indigenous peoples
- People for whom English is a second language
- Ways to tailor service for customers from varying ethnic, social, and economic backgrounds
- Elements of inclusive and professionally appropriate language when delivering service
- Tips and examples ways of specific accommodations that customers within identifiable social groups might require
There is a cost for this course, which was created by Go2HR with input from a number of groups, including SCI BC.
