Spinal Cord Injury BC is the go-to resource for the spinal cord injury (SCI) community. But we’re so much more than your typical non-profit organization. Join our team!
Spinal Cord Injury BC is a national leader in peer support, we excel at helping people form social connections and challenge themselves, and we take pride in developing our information resources. We’re innovative—we like to push the envelope and try new things. And we tell powerful stories through our magazine, videos, and donor communications about how our members adapt, adjust and thrive after an injury.
Open Positions
Outreach and Service Connector – (Metro Vancouver – Hybrid in-office/remote) Download full job description
Outreach and Service Connector – (Remote – BC) Download full job description
Want to be part of an energetic, passionate, and progressive workplace?
Eager to do what you love while making a difference in your community?
Spinal Cord Injury BC is looking for you!
Here’s what we’re all about…
Spinal Cord Injury BC (SCI BC) is the go-to resource for the spinal cord injury (SCI) community. But we’re so much more than your typical disability organization. We’re a national leader in Peer Support, we excel in helping people form social connections and challenge themselves, and we take pride in developing our information resources. We’re innovative – we like to push the envelope and try new things. And we tell powerful stories through our magazine, videos, and donor communications about how our members adapt, adjust and thrive after an injury.
All of our staff come from diverse backgrounds and areas of expertise, but we all share one thing: passion for people. We challenge, support and inspire one another. We’re invested in each other’s personal and professional development and foster a flexible, fun, and dedicated office culture.
We’re growing our team of high-performing, innovative people with a passion for positive change. If that sounds like you, read on.
Job Description
Outreach and Service Connectors help connect SCI BC peer members, people with new injuries, and peers and family members referred to our services through a personal welcome call and regular phone-based follow up. Through these calls, this role will help identify their interests and needs, and connect them to relevant SCI BC and/or external services, information, and resources.
- Provide outreach, connection and follow-up to help new peers & members find a meaningful connection with SCI BC and related community services.
- Provide regular ReachOut and emergency calls to peer members
- Maintain familiarity with SCI BC programs and activities, and related community organizations or services in BC.
- Help with program reporting, evaluation and development.
- Provide follow up and service navigation to SCI peers and family at GF Strong Rehab Centre (Metro Vancouver based role only)
QUALIFICATIONS
SKILLS:
- Be living with a physical disability and confidently adapted
- Strong verbal and written communication skills
- Ability to create a rapport by phone
- Positive and supportive people skills
- Knowledge of services for people with SCI and physical disabilities
- Knowledge of SCI BC and partner agency programs and services
- Problem-solving
- Workflow and process coordination
- Efficient remote work and time management
- Attention to detail
- Fluency in Microsoft365 and Sharepoint, and internet search skills
- Experience with cloud-based CRM or database systems.
EDUCATION:
- High school graduation or equivalent diploma required.
- Relevant university degree or diploma an asset.
EXPERIENCE:
- Personal experience with, and/or understanding of spinal cord injury or similar disability.
- Experience with the SCI BC Peer Support Program or a similar program elsewhere.
- Experience providing customer service or support by phone.
REQUIREMENTS:
- Reliable transportation and ability to work from GF Strong Rehab Centre at minimum 3 days a month. (Metro Vancouver based role only)
- Completion of a satisfactory criminal record check to work with vulnerable children and adults under the Criminal Records Review Program upon hiring and every 5 years.
Hours/week: These roles are offered at a mutually agreed upon and consistent schedule from 22.5 – 37.5 hrs/week, determined at hiring based on candidate fit, preference, and program objectives.
Salary Range: PT3: $53,140–$59,000 (based on 37.5 hours/week);
Competitive total compensation package including 4 weeks holiday to start, 5 wellness days, 5 discretionary days and 10 sick days annually.
Salary and benefits are prorated according to the employee’s FTE (as described above).
To Apply: Please forward your resume and cover letter, including the date you are available for work, no later than August 15th, by email to hr@sci-bc.ca or by mail to Human Resources at 780 S.W. Marine Drive, Vancouver BC V6P 5Y7. The posting will remain open until the role is filled.
Note: Spinal Cord Injury BC has adopted a mandatory COVID-19 vaccination policy, which requires all staff to be fully vaccinated. For those not able to receive the COVID-19 vaccine, please provide documentation verifying medical exemption from the vaccine to be considered for this role.
Spinal Cord Injury Organization of BC (SCI BC) values diversity and strives to ensure equal employment opportunities to all qualified candidates, without regard to race, colour, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. SCI BC complies with all applicable laws, rules and regulations in the performance of Canadian Labour Codes and the BC Employment Standards.
We look forward to meeting you!
604-324-3611
Spinal Cord Injury Organization of BC (SCI BC) values diversity and strives to ensure equal employment opportunities to all qualified candidates, without regard to race, colour, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. SCI BC complies with all applicable laws, rules and regulations in the performance of Canadian Labour Codes and the BC Employment Standards.